Refund policy
At Buyplanet, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a 30-day return and refund policy.
You have 30 days from the date of delivery to request a return.
Eligibility for Returns
To be eligible for a return:
• The item must be unused and in its original condition
• The item must be returned in its original packaging
• Proof of purchase or order number is required
Free Returns
We offer free returns within 30 days of receiving your order. If you wish to return an item, please contact our support team first to receive return instructions.
Returns sent without prior approval may not be accepted.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
• Your refund will be processed to the original payment method
• Processing time typically takes 5–10 business days
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong product, please contact us immediately with photos of the issue.
Our support team will resolve the problem as quickly as possible.
Contact for Returns
To request a return or refund, please contact: